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CUSTOMER SERVICE
Teamwork is the approach used by all employees at ECD to achieve a common objective:
TOTAL CUSTOMER SATISFACTION.
ECD is committed to serving our customer's needs. We pride ourselves on processing orders
accurately and 100% on-time delivery. A networked computer system allows each order to be
closely monitored throughout the production cycle. Support teams will work jointly with
our "partners" to set-up a customized stocking program designed to meet customer-specific
inventory objectives. ECD's streamlined, continuous process enables us to manufacture an
order faster to meet the most stringent "JUST IN TIME" delivery requirements.
Our experienced staff and skilled operators function as a team to
process orders as efficiently as possible while maintaining the
highest standards for quality, service and dependability. Personnel
at all levels meet regularly to identify, develop and implement
innovative strategies that offer added benefits to our customers.
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Our knowledgeable customer service and technical staff is available to work closely
with our customers to ensure that we maintain an adequate wire rod stock to consistently
meet delivery and specification requirements.
ECD believes that an unwavering commitment to quality and the customer is essential
to our continued success.
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Call our Customer Service at (800) 631-7979 Ext.128
and ask for Janet or Barbara for specific inquiries.
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